Returns & Exchanges
At SLH, we want you to be completely satisfied with your home furnishings. If a piece doesn't perfectly fit your space, we offer a 30-day return policy on all eligible items in their original condition.
Return Process
- 1.Initiate Your Request
Log into your SLH account and select the order you wish to return, or contact our customer concierge team with your order number to begin the process.
- 2.Prepare the Item
Carefully repackage your items in their original boxes with all protective padding and hardware included to ensure safe transit back to our warehouse.
- 3.Schedule a Pickup
For larger furniture pieces, we will coordinate a professional courier collection; for smaller home decor, we will provide a prepaid shipping label for your convenience.
- 4.Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.